海口消协批评行规:酒店业不应“一刀切”--欢迎来到pocola女孩的博客

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海口消协批评行规:酒店业不应“一刀切”

[ 2008-6-21 14:08:00 | By: pololaGirl ]

对酒店中午12时结账“行规”，记者随机采访了部分消费者，他们认为酒店这一“行规”给自己带来极大不便，但整个行业都这样，消费者又能奈何？海口市消协人士认为，酒店行业“一刀切”12点的“行规”并不合理，虽然酒店在延时结账操作中有难度，但建议酒店应修改结账时间，方便消费者。消费者：“12点结账”挺麻烦 6月19日中午12时20分，记者在海口海秀路一家酒店内，遇到从北京来的安先生，此时的他拎着一个行车包，正坐在酒店的沙发上发呆。经记者一问话，安先生打开了话匣子：“没辙了，飞机是下午4时起飞，但酒店规定12时必须退房。吃了午饭，又不想去哪里，只好在这打发时间了。”安先生说如果酒店能延长一点时间，哪怕一个小时，让他在酒店眯一会都好啊。出外旅行的人跟安先生都有着同样的经历，多数人都对“酒店、宾馆中午12时结账”表示不满。正在某酒店订房的肖先生说，很多时候自己都是凌晨一两点才赶到目的地，半夜入住，可到中午12时就得按一天来结账。如果过了12时没结账，还得续费，这显然不公平。对酒店“12点结账”这个时间段选择上，不少消费者持反对意见。一消费者说，12点正好是中午就餐时间，顾客拿着个行李就餐很不方便。酒店的结账时间最好弹性一点，别卡在一个点上，比如说中午12点到12点半，留出半个小时的富余比较好。消协人士：“行规”侵犯消费者权益针对宾馆酒店“中午12点结账”的行规。海口市消协一位负责人表态，支持北京酒店延迟结账的做法。他认为宾馆、酒店规定的12时结账“惯例”，违反“自愿、平等、公平、诚实信用”的市场交易原则，侵害了消费者的公平交易权，其实质是有利于经营者，而不利于消费者。比如：不满24小时必须按24小时结账，超过则加半天，超过6小时加一天。经营者从中得到了利益，而消费者则损失了利益。该负责人说，“按照民法基本原则，提供格式条款的一方，应当遵循公平原则确定当事人之间的权利义务，住宿应向便利于消费者的角度倾斜。” 他认为，作为一个旅游大省，海口的宾馆、酒店应以人为本、服务至上，体谅消费者的不便，尽可能地为客人提供方便。况且，把退房时间稍微延迟，并不一定会影响新客人的入住，只要不是旅游高峰期，在房源充足的情况下，延迟结账并不成问题。如果情况特殊，酒店可以做出特殊的规定，相信多数客人也会理解。建议：入住超时以“点”计费一些细算账的消费者建议，为了体现公平原则，酒店在算房费时，可以协商一下。如果只是过了一两个小时，算半天房费是太贵了，最好这多出来的时间按钟点算，哪怕稍微多算点，但不要算到半天，这样会更加人性化。如果一点都没得商量，那就真是霸王条款了。 “本来一些客人晚上入住酒店，到第二天12点结账，就已经亏本了，如果因为某些原因延长了入住时间，再加收半天的房费，这实在不合理。”消费者认为，在结账时间上，酒店在操作中可以处理得更弹性化些，让消费者感觉不会太吃亏，对提高酒店的知名度、入住率都有好处。（记者程娇） weight loss diet can not control it "Hormone replacement therapy" should not be used Children: nutritional needs of diabetes treatment Analysis: diabetes include the issue of surgery blood sugar control, "a centre of five basic points" diabetic diet "Zhanqianguhou" diabetic children how to take care of themselves trace elements in the treatment of diabetes What role Control the new trends of diabetes in 2006 how had diabetes should be treated how to control diabetic ketoacidosis Chinese medicine can cure diabetic neuropathy the treatment of type 2 diabetes nine major changes in the way diabetes medication should be the person to had diabetes medication can be Bieluan Analysis of the domestic hospital diabetes medication new and old products to find room to grow diabetic hyperosmolar coma rehydration method welcomed by patients with the "2, 5, 8 treatment" Friends of sugar with the correct blood sugar results to be accurate a new method for treating diabetes diabetes treatment of a variety of different diabetes self-care patients from another point of the treatment of diabetic occasionally to check blood sugar medication leakage BGP could help the treatment of diabetic Buhuangbumang surgery pancreatic islet transplantation and transplantation PK Bangzha stomach can be effective in the treatment of diabetic obese! diabetes treatment "Eight Mistakes" mothers anti-retroviral treatment diabetes, which needs to be done with treatment Hypoglycemic "five strokes" islet implantation for the future young adults with diabetes often should attach importance to the treatment Elderly patients Shenxuan anti-diabetes drug Diabetes pill and the stakes you will the proper use of antibiotics? type 2 diabetes with how the election-time pump pioglitazone in type 2 diabetes in the application Gan Jing benefit patients with insulin rehabilitation timely and sensitizer down by the cost-effectiveness the treatment of how to use drug Jiangtang Using Arctiin treatment of diabetes blood glucose and attention to the dawn of the night Friends of diabetes patient Trilogy New Diabetes necessary influenza prevention and treatment of Chinese and Western Medicine hypoglycemic drugs and cardiovascular events diabetes health education talks The small "ear beans" New Gong Do not wrong treatment of diabetic blind treatment of the dire How can cure diabetes
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